The Pewter Factory - Privacy Policy

At The Pewter Factory we are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018).

We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We rarely, if ever send out any extra emails not directly related to an order & will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you when you place an order or register on our web site includes:

Name
Address
Phone Number
Email Address
IP Address

This information simply verifies you as a customer of The Pewter Factory. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you contact us using the contact form on our web site http://thepewterfactory.com or by replying to your order confirmation email.

Personal information
We use the information you provide for the following purposes:

To send updates regarding the status of your enquiry or order
On rare occasions to send newsletters and details of offers and promotions in which we believe you will be interested
To improve the design and content of our website
To understand the buying behaviour of our registered users
When you place an order we need to know your name, email address & delivery address. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. We do not collect or store any information related to payments as all payments are handled directly by Paypal & Worldpay.

Consent
By submitting information to us you consent to the collection and use of this information by The Pewter Factory and it's Service Provider. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Your Email Address
Your e-mail address will be used to communicate with you about your order and products purchased. Your e-mail address may be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, via the Account section of https://extreme-body-jewellery.co.uk. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by us, or by managing your subscription status in your account pages on our website.

Data Security
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service
We do not & will not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we may use non-identifying and aggregate information to help us make decisions on how to improve.

Cookies
Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of our web site’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any features that require you to Sign in. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Analytic Tools
Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only). These cookies may be used to help us target advertising on platform providers such as Google.

We may occasionally share your details with third party analytical resources for the purposes of better understanding customer behaviour and performance, website performance, improved ad relevance and any other analytical process to give us a better understanding of how to develop our offering to our customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such we will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between us and the third party, and we will also ensure that the third party is required to maintain a level of security around the shared data, at least as safe as we employ ourselves.

Social Media Plug-ins
Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes. This includes the ability to track an audience across device for advertising purposes in line with the Terms of each social media platform.

International Privacy
The above privacy statement may not be applicable in all countries of our web site visitors or registered users, as security policies may vary according to the individual Internet laws in each host country.

Disclosures
We will not pass your information to any third parties. You can also email us to stop receiving any further information from us. If you have any queries about our Privacy Statement you should contact us using the contact form on our web site http://thepewterfactory.com or by replying to your order confirmation email.

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